Helcim Hardware Terms
Last Updated February 15, 2023
These Helcim Hardware Terms (the "Terms") are the terms that apply to the use of Helcim Hardware (as defined below). If you use the Helcim Hardware, you accept and agree to these Terms, which form part of your agreement with Helcim Inc. (Helcim USA. Inc. if you are in the United States) ("Helcim", "we", or "us") and any updates or modifications made to these Terms from time to time by Helcim. Do not accept these Terms, purchase or use any of the Helcim Hardware if you are prohibited from doing so under any applicable laws.
Relationship to Other Agreements
The Helcim Terms of Service are incorporated into these Terms. To the extent these Terms conflict with the Helcim Terms of Service, these Terms shall prevail, but only as applicable to Helcim Hardware.
"Helcim Hardware" includes all the physical point of sale devices and accessories including, but not limited to, stands, printers, scanners, cords and cables, as well as components and spare parts. Helcim Hardware also includes
- product or service documentation;
- any software or firmware installed on, or distributed with Helcim Hardware ("Included Software"); and
- any other software, documentation or technologies that Helcim may elect to provide to you, or provide access to.
Other capitalized terms not defined in these Terms have the definitions as set out in the Helcim Terms of Service.
Your order checkout page shows the amount that you agree to pay and the method by which you will pay us.
We will ship Helcim Hardware using a carrier selected by us. Your order checkout page shows your shipping method, estimated time and any shipping fees. The Helcim Dashboard will provide a tracking number for more up-to-date shipping information. While we will try to meet your dispatch and delivery dates, we may be unable to do so in the event of low inventory. In addition, many events beyond our control can affect the delivery of your Helcim Hardware after we provide them to the carrier. Therefore, we are not liable for late shipment or delivery or any loss, damage or penalty you incur from any delay in shipment or delivery. Notwithstanding the foregoing, risk of loss and title for Helcim Hardware passes to you upon delivery to you.
If you are not fully satisfied with your purchase, you may return your Helcim Hardware within thirty (30) days of delivery, in its original condition and packaging, and enclosing the original packing slip. We will refund your purchase price in full and cover the cost of return shipping. You must return all Helcim Hardware and any anything else that was included with the original package. Refunds will be applied to the original purchase method upon receipt and inspection of the returned Helcim Hardware at our deployment center Only Hardware purchased directly from Helcim can be returned to Helcim.
While it is unlikely, it is possible that we may be unable to manufacture or obtain a sufficient supply of Helcim Hardware. Therefore, we reserve the right to limit or change quantities available for purchase or to cancel your order. If we cancel your order, we will refund your purchase price in full.
From time to time, we may offer Helcim Hardware for purchase prior to its release as a "Presale Order", as indicated at checkout. Payment for Presale Orders will be collected at checkout. You may cancel your Presale Order at any time prior to shipment, upon which we will refund your money via the method paid and you will lose your place in the order queue. We will provide updates on the expected delivery date, which is subject to change. Once the Presale Order is ready to ship, delivery information will be relayed to you via the email associated with the order, and a tracking number will be available via your Helcim Dashboard.
Use of the Helcim Hardware
- You must use the Helcim Hardware in a manner consistent with the terms of the Helcim Terms of Service, and except as otherwise provided in these Terms, the Helcim Hardware will be subject to the terms of the Helcim Terms of Service that governs the use of Helcim's Services;
- You may only use the Helcim Hardware in conjunction with the Services;
- You may use the Helcim Hardware for commercial purposes only, and not for personal, family or household use.
You must not and you must not permit any third-party to:
- Modify, disassemble, decompile or reverse engineer Helcim Hardware;
- Use Helcim Hardware to violate, or in connection with any application, any laws, including with regard to the collection storage, or transmission of information in violation of any laws; or
- Remove, modify or otherwise tamper with the notices or legends on Helcim Hardware.
You may choose, or we may invite you to submit comments or ideas about Helcim Hardware. If you submit comments or ideas to us, we will presume that your submission was voluntary, unsolicited by us, and delivered to us without any restrictions on our use of the comments or ideas. You agree that Helcim has no fiduciary or other obligation to you in connection with any comments or ideas that you submit to us, and that we are free to use your comments and ideas without any attribution or compensation to you.
Term and Termination
These Terms will apply until terminated. To do so, you may cease using Helcim Hardware (which you may do at any time), and promptly notify Helcim, and these Terms will automatically terminate. If you recommence using Helcim Hardware you will once again be bound by these Terms. Helcim may also terminate these Terms immediately by notice to you if one or more of your Helcim Agreements is terminated. Termination of these Terms will not affect any provisions that give rise to an ongoing obligation or limitations.
We have the right to change or add to these Terms at any time, solely with prospective effect, and to change, delete, discontinue, or impose conditions on use of Helcim Hardware by posting such changes on our website or any other website we maintain or own. We will provide you with Notice of any changes through the Dashboard, via email, or through other reasonable means. You can access a copy of the current terms on our website at any time.
Warrantied Hardware Warranty Length Helcim Card Reader One Year Helcim Card Reader Stand One Year Helcim Smart Terminal One Year ZJ-5809 Lightweight Thermal Printer Six Months
Helcim warrants the above listed Warrantied Hardware against defects in materials and workmanship under normal use for a period equal to the corresponding Warranty Length listed above, from the date the Warrantied Hardware was shipped. We will replace such defective Warrantied Hardware at no cost to you. However, if requested, you must return the defective Warrantied Hardware to us at the designated address, in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement Warrantied Hardware (the whole process, a "Warranty Return"). In the event you fail to return your defective Warrantied Hardware pursuant to the process and time frame specified by us, the returned Warrantied Hardware is not defective, or you have otherwise not complied with the terms of this agreement, we will charge either your Bank Account or, in some cases, the payment card you provided when you initiated your Warranty Return an amount equal to the price of the replacement Warrantied Hardware. A Warranty Return is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of the Warrantied Hardware. This limited warranty terminates if you sell, lease or otherwise transfer the Warrantied Hardware. To initiate a Warranty Return, contact Helcim Support.
This limited warranty does not apply to any Warrantied Hardware that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of God (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes. This limited warranty does not apply to any third party hardware or accessories ("Third Party Hardware"), any consumable parts, including batteries, or any software, even if resold or included with the Warrantied Hardware. All Third Party Hardware resold or included by Helcim is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its product. For service, support, or warranty assistance for Third Party Hardware, you should contact the manufacturer directly.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO ANY HELCIM OR THIRD PARTY PRODUCT. ACCORDINGLY, HELCIM EXPRESSLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST HIDDEN OR LATENT DEFECTS. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED, HELCIM LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION AND REMEDY OF THIS LIMITED WARRANTY. IN NO EVENT WILL HELCIM BE LIABLE FOR ANY LOSS OR DAMAGE OR FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES HOWEVER CAUSED ARISING OUT OF YOUR USE OF OR INABILITY TO USE ANY HELCIM OR THIRD PARTY PRODUCTS, INCLUDING LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS, LOSS OF GOODWILL, OR LOSS OF REPUTATION.