Subprocessors and Service Providers
Last Updated October 31, 2023
This page outlines the types of service providers, subprocessors, and other key third parties we work with, where they are located, and a description of the subprocessing or other activities they do.
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List of Subprocessors
When Helcim engages third parties in our capacity as a data processor for our Merchants, various global privacy frameworks call these third-party service providers subprocessors. Subprocessors are service providers who may have access to or process personal data that Helcim processes for and on behalf of Merchants.
Please see our Privacy Policy for more information and definitions of the types of information listed under "Data Processed" below.
| Name | Data Processed | Purpose of Processing / Subservice | Entity Country |
| Google Cloud Canada Corporation | Infrastructure provider | Cloud hosting | Canada |
| Cloudflare, Inc. | Account Information, Usage Data, Website Data | Web traffic management and security; customer support, personalizing user experience in the Services | United States |
| Confluent, Inc. | Account Information, Usage Data, Website Data | Security / event management | United States |
| HubSpot Inc. | Personal information and business information | Customer relationship management | United States |
| LexisNexis Risk Solutions FL Inc. | Business Information, Background Check Information, Credit and Fraud Information | Identity verification, business identity verification, fraud mitigation and credit operations | United States |
| Microsoft Corporation | Behaviour Logs | Investigating support requests such as debugging, improving user experience, customer support (Microsoft Clarity) | United States |
| Neuro-ID Inc. | Behaviour Logs | Fraud mitigation | United States |
| Plaid Inc. | Financial Information, Business Information | Bank account verification | United States |
| Trans Union LLC | Business Information, Background Check Information, Credit and Fraud Information | Identity verification, business identity verification, fraud mitigation and credit operations | United States |
| Twilio Inc. | Account Information | Communication and MFA services; email traffic (SendGrid) | United States |
Affiliates
References to "Helcim", "we", "us", and "our" include Helcim Inc., a Canadian corporation, and its wholly-owned subsidiary Helcim USA Inc., a Delaware corporation. Helcim uses the following Helcim Affiliates to assist in providing its services:
| Name | Data Processed | Purpose of Processing / Subservice | Entity Country |
| Helcim USA Inc. | Account Information, Usage Data, Website Data | Services and Support | United States |
| Helcim Inc. | Account Information, Usage Data, Website Data | Services and Support | Canada |
Key Service Providers
The following are other key Service Providers engaged by Helcim:
| Name | Data Processed | Purpose of Processing / Subservice | Entity Country |
| Asana, Inc. | Support Data | Customer support | United States |
| Avalara, Inc. | Account Information | Tax filing service (Track1099) | United States |
| Dropbox, Inc. | Identity Information | E-signatures (Docsend) | United States |
| Google Cloud Canada Corporation | Account Information | Email, file storage, collaboration tools, video conferencing, and other business services | Canada |
| Google LLC | Usage Data, Website Data | Marketing services (Google Analytics) | United States |
| Grexit, Inc. | Support Data | Ticket and email management (Hiver) | United States |
| Pendo.io Inc. | Usage Data, Website Data | Customer support, improving the Services | United States |
| SurveyMonkey Inc. | Feedback, Support Data | Customer support | United States |
| The Rocket Science Group LLC | Feedback, Support Data | Customer support (Mailchimp) | United States |