Subprocessors and Service Providers

Last Updated June 27, 2025


This page outlines the types of service providers, subprocessors, and other key third parties we work with, where they are located, and a description of the subprocessing or other activities they do.

List of Subprocessors

When Helcim engages third parties in our capacity as a data processor for our Merchants, various global privacy frameworks call these third-party service providers “subprocessors”. Subprocessors are service providers who may have access to or process personal data that Helcim processes for and on behalf of Merchants.

You can view our subprocessor list, and subscribe for updates to that list, by visiting our Trust Centre at trust.helcim.com. Please see our Privacy Policy for more information and definitions of the types of information listed under "Data Processed".

Affiliates

References to "Helcim", "we", "us", and "our" include Helcim Inc., a Canadian corporation, and its wholly-owned subsidiary Helcim USA Inc., a Delaware corporation. Helcim uses the following Helcim Affiliates to assist in providing its services:

Name Data Processed Purpose of Processing / Subservice Entity Country
Helcim USA Inc. Account Information, Usage Data, Website Data Services and Support United States
Helcim Inc. Account Information, Usage Data, Website Data Services and Support Canada

Key Service Providers

The following are other key Service Providers engaged by Helcim:

Name Data Processed Purpose of Processing / Subservice Entity Country
Asana, Inc. Support Data Customer support United States
Avalara, Inc. Account Information Tax filing service (Track1099) United States
Dropbox, Inc. Identity Information E-signatures (Docsend) United States
Google Cloud Canada Corporation Account Information Email, file storage, collaboration tools, video conferencing, and other business services Canada
Google LLC Usage Data, Website Data Marketing services (Google Analytics) United States
Grexit, Inc. Support Data Ticket and email management (Hiver) United States
Pendo.io Inc. Usage Data, Website Data Customer support, improving the Services United States
SurveyMonkey Inc. Feedback, Support Data Customer support United States