Subprocessors and Service Providers
Last Updated June 27, 2025
This page outlines the types of service providers, subprocessors, and other key third parties we work with, where they are located, and a description of the subprocessing or other activities they do.
List of Subprocessors
When Helcim engages third parties in our capacity as a data processor for our Merchants, various global privacy frameworks call these third-party service providers “subprocessors”. Subprocessors are service providers who may have access to or process personal data that Helcim processes for and on behalf of Merchants.
You can view our subprocessor list, and subscribe for updates to that list, by visiting our Trust Centre at trust.helcim.com. Please see our Privacy Policy for more information and definitions of the types of information listed under "Data Processed".
Affiliates
References to "Helcim", "we", "us", and "our" include Helcim Inc., a Canadian corporation, and its wholly-owned subsidiary Helcim USA Inc., a Delaware corporation. Helcim uses the following Helcim Affiliates to assist in providing its services:
Name | Data Processed | Purpose of Processing / Subservice | Entity Country |
Helcim USA Inc. | Account Information, Usage Data, Website Data | Services and Support | United States |
Helcim Inc. | Account Information, Usage Data, Website Data | Services and Support | Canada |
Key Service Providers
The following are other key Service Providers engaged by Helcim:
Name | Data Processed | Purpose of Processing / Subservice | Entity Country |
Asana, Inc. | Support Data | Customer support | United States |
Avalara, Inc. | Account Information | Tax filing service (Track1099) | United States |
Dropbox, Inc. | Identity Information | E-signatures (Docsend) | United States |
Google Cloud Canada Corporation | Account Information | Email, file storage, collaboration tools, video conferencing, and other business services | Canada |
Google LLC | Usage Data, Website Data | Marketing services (Google Analytics) | United States |
Grexit, Inc. | Support Data | Ticket and email management (Hiver) | United States |
Pendo.io Inc. | Usage Data, Website Data | Customer support, improving the Services | United States |
SurveyMonkey Inc. | Feedback, Support Data | Customer support | United States |